How to complete registration on the public service website

Why do I need full registration on the State Services website? In order to simplify the receipt of many documents and a lot of useful information without long trips to the relevant government agencies, without queues.

For example, this can be obtaining a passport with an electronic chip (for 10 years) or without a chip (for 5 years), replacing a passport of a citizen of the Russian Federation, replacing a driver's license due to its expiration, registering vehicles, making an appointment with a doctor, to kindergarten, to school, as well as issues related to taxes, etc.

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The registration procedure on the State Services portal is also called: register, register, register, create (create) a personal account of public services, an electronic cabinet of public services, create your account, create an account.

How to register on the State Services website? The step-by-step instruction below includes 3 (three) steps:

• simplified account,
• standard and
• verified account.

To have access to all the features, you need to go through all three stages and eventually get a verified account.

The login and password from the verified account on the State Services portal can be used to enter the PFR (Pension Fund of Russia) website.

In other words, once you confirm your account on the State Services website, you can later use the same login and password to enter the PFR website.

You will need an email or mobile phone. If you use e-mail for registration, then any mail that you have, that is, any e-mail, will do.

• When registering on the State Services portal, you need to enter your e-mail.
• After that, a letter is automatically sent to the specified e-mail.
• You need to go to your mail
• find this letter there,
• click on the link in the letter, and thereby confirm that you are the owner of this mail.

If you do not have your own mail, you can create it. I wrote more about how to create an account (mail) in Yandex.

Instead of mail, you can enter your mobile phone number. At the same time, you should have a mobile phone at hand, because an SMS with a confirmation code will automatically come to your phone. This code will need to be entered on the State Services website to confirm that you are the owner of the phone.

Simplified account

Rice. 1 Start of registration on the website of the State Services ru

1 and 2 in fig. 1 - To register, enter YOUR real surname and YOUR real name. My last name and first name, as shown in Fig. 1, do NOT enter.

Mobile phone number is not required. If you specify a mobile phone number, then this can be a great help in the future if, for various reasons, you suddenly have problems logging into the State Services website. Using a mobile phone number is usually the easiest way to restore access.

3 in fig. 1 - no errors, carefully type YOUR e-mail. If you enter the e-mail with an error, then the letter to confirm your registration on the State Services portal will go to the wrong place.

We press the blue button "Register" (Fig. 1), a message will appear:

Rice. 2 Email confirmation message

You should never shelve the confirmation of your registration, as they say, did the job, walk boldly. Therefore, we immediately go to our mail and look for a letter there to confirm registration on the public services website. The letter will look something like this:

Rice. 3 Letter to confirm registration on the website of the State Service

Open the registration confirmation email:

The letter reads, in part:

“On your behalf, an application has been submitted for registration in the Unified System for Identification and Authentication of the E-Government Infrastructure.

To complete registration, you need to confirm your email address and provide a password.

In this letter (Fig. 4), we click on a long link, and thereby confirm that the email is ours and that we have access to the mail.

Password for public services, example

You should not come up with a simple password such as your date of birth or such as 12345, it is hacked instantly. Better to use

Rice. 5.0. We use a password generator on the State Services website. It is better to write down the password in a notebook.

• check the boxes in the generator above to use numbers, uppercase letters, lowercase letters, and specials. symbols (red number 1 in Fig. 5.0);
• set the number 8 as the password length (number 2 in Fig. 5.0);
• click on the “Create password” button (3 in Fig. 5.0);
• we get not one password for the State Services, but password options to choose from. By the way, you can make small changes to the proposed passwords yourself. It is better to write down the password or save it, for example, in your browser.

The proposed options are reliable, but it is impossible to remember such a password if you do not write it down.

Rice. 5. Create a password to enter the State Services website

The same password must be entered 2 times (Fig. 5) and click on the blue “Finish” button. A message will appear: “Registration was successful. After 3 seconds, you will be taken back to the portal."

This password is sometimes called the ESIA code, which means the password for entering the State Services portal. It doesn't need to be told to anyone.

Congratulations, The first step for registration in the State Services has been made! You now have on the portal of public services simplified account. And there was access to services that do NOT require mandatory verification of identity. The number of such services is limited.

Access to information on taxes, pensions and most other necessary services will appear only after identity confirmation, that is, full registration is required on the State Services website.

The State Services portal states that:

Simplified The account allows you to receive reference and information services.
To access additional services, upgrade your account by completing the following fields in your profile:
- FULL NAME;
- floor;
– ;
- SNILS;
- passport data.
The data will be checked online (this can take from a few seconds to 5 days), and additional services will become available to you: checking traffic police fines, making an appointment with a doctor, registering a trademark and many others

Standard account

After entering the password, the system automatically transfers to the "Filling in and verifying personal data" window (Fig. 6).

If for some reason you were not able to immediately fill out your profile, you will then have to separately enter the State Services portal in your personal account, and then fill out your profile.

To fill in this information you will need:

• SNILS (insurance certificate of the Pension Fund of the Russian Federation) and
• passport,

it is advisable to prepare them in advance.

By the way, if you still decide to indicate your mobile phone in your profile, then you will need to confirm it first with the ESIA code - this is your password to enter the State Services website, and then an SMS code is sent to your mobile phone for confirmation.

Rice. 6 (click to enlarge). Filling in and verifying personal data on the State Services portal before identification

• 1, 2, 3 in fig. 6 - we print our last name without errors, our first name and patronymic, if any;
• 4 in fig. 6 - click on the triangle in field 4. In the menu that appears, click on "Male" or "Female";
• 5 in fig. 6 - click on the small calendar, select the month, date and year of birth. You can only enter your date of birth using the calendar. You cannot type it manually “from the keyboard”;
• 6 in fig. 6 - the place of birth is entered as indicated in the passport;
• 7 in fig. 6 - SNIL - short for "Insurance Number of an Individual Personal Account", issued in a pension fund (PFR). Below in fig. 7 shows where to look for your SNILS in the Insurance Certificate of the Pension Fund;

Rice. 7 Where to look for SNILS

• 8 in fig. 6 - citizenship can be entered by clicking on the small triangle in field 8. A menu will appear in which you need to click on the appropriate option;
• 9 in fig. 6 - click on the triangle in field 9. In the menu that appears, select an identity document;
• 10 in fig. 6 - we print the series and number of the passport or other identity document. We enter all the numbers (series and number) in a row, without spaces, for example, 4008123456;
• 11 in fig. 6 - the date of issue of the document must be selected using a small calendar in field 11;
• 12, 13 in fig. 6 - enter "Issued by" and the unit code exactly as it is written in the passport or other identity document;
• 14 in fig. 6 - After entering the data, we check everything again, after which we click on the blue “Continue” button.

A window will appear (click on Fig. 8 to enlarge):

Rice. 8. Message that identity verification is in progress

Verification of personal data for the State Services portal takes place in the Pension Fund of the Russian Federation and in the Federal Migration Service of the Russian Federation (Federal Migration Service). It can take several minutes, and in some cases up to 5 days. If you do not want to wait for the end of the check, you can close the page. A notification will be sent to the e-mail about the completion of the verification, that is, to the e-mail.

If you do not close the page and wait for the check to complete, then after that in the window in Fig. 8 the message "Verification of your personal data is completed" and the button "Login again" will appear.

If the page is closed, then it will be possible to continue working with the State Services portal using the link in the letter that will be sent to the e-mail after the verification is completed.

Verified account for full registration

Public services full registration will be obtained only after confirmation of identity. First, we make a decision on which method of identity verification to choose from the three options that are offered on the site. Click on fig. 9 to enlarge it, the second click on fig. reduces it.

Rice. 9 Identity verification at public services

Number 1 in fig. 9 – “Contact in person. Confirmation at the time of visiting one of the service centers. Read more about this method below, I chose this option.

Identity confirmation with a code from a letter from the Russian Post

Number 2 in fig. 9 - "Receive a confirmation code by letter."

The code will be sent to you by registered mail via Russian Post.

Before choosing this method, you should keep in mind the following information from the official website of the State Services:

"Attention! For confirmation, we recommend contacting in person! Please note that using the identity verification code from the letter, you will NOT be able to access the taxpayer's personal account on the nalog.ru portal. Also, the letter will need to be received at the post office.

The service is provided free of charge.
Average delivery time is about two weeks.
Re-sending the identity verification code is possible no earlier than 30 days later.

If you choose the option with a confirmation code by letter, then, as can be seen in Fig. 9, you should enter your postal address with an index and click on the blue "Deliver" button. If you forgot the index, click on the link "Do not remember the index?".

The option with a confirmation code means that the postman will drop a notice in the mailbox that a registered letter has arrived. Then, with this notice and with a passport, you will have to go to the post office in order to receive a registered letter. And then enter the received confirmation code on the website of the State Services. If the notification is lost or the letter does not arrive, you will have to re-order the receipt of the confirmation code no earlier than 30 days after the first application for the State Services for the receipt of the code.

As you can see, you still have to go to the post office with your passport, although the postman can drop the letter into your mailbox. I decided that it would be easier and faster to immediately go to the post office with a passport and verify my identity. True, not every post office can do this, more details below.

Identity verification at the MFC, Rostelecom and using CEP

In cities where there is MFC (Multifunctional Centers) or Rostelecom offices, you can get a confirmation code by going there in person.

If you are NOT able to enter the confirmation code received at the MFC or Rostelecom on the State Services website, then

CEP- short for " Qualified Electronic Signature».

Number 3 in fig. 9 - as you can see, identity verification at the State Services can be done using an electronic signature on a flash drive or UEC (universal electronic card). The issuance of a UEC card and its issuance are free of charge for all citizens of the Russian Federation. It allows you to use state, municipal and commercial services online, in electronic form.

The advantage of the CEP electronic signature option is that it is an instant confirmation of identity in the State Services, and also that some services require the user to have an electronic signature. The downside is the need to issue and obtain an electronic signature or a universal electronic card.

Confirmation of personal appearance at the Russian Post

It may seem that it is enough to take a passport and come to your own post office. But it's not. In July 2015, the agreement between the Russian Post and Rostelecom ended, and since then, not all post offices have managed to conclude a new agreement. Therefore, you first have to search for a Russian post office or Rostelecom branch, where they provide such a service as identity verification for the State Services portal.

When you register for the State Services and select the “Contact in person” confirmation option (1 in Fig. 9), the State Services website automatically offers available options for your location: first comes the closest option, and then more remote options.

Attention! It makes sense to verify your identity only if your profile on the State Services website is completed, its verification is passed and you have a standard account. With a simplified account, it makes no sense to verify your identity, nothing will work.

To confirm your identity, you need to take your passport with you.

At the post office (or at the office of Rostelecom), you must say that you need to confirm your identity on the State Services portal. After that, they gave me a piece of paper (Fig. 10, click on the image to enlarge it), in which I had to write in two copies:

• last name
• document type and number,
• date,
• signature.

Rice. 10 Identity confirmation form issued by mail

The postal worker checks the passport, looks on the computer that you have a standard account on the State Services portal and clicks on something. Confirmation by e-mail and by sms on the mobile phone comes immediately. For example, I did not have time to move away from the window in the Russian Post, when I heard an SMS message, I also thought that it was necessary, how quickly everything works.

Rice. 11 (click on the figure to enlarge). Public services full registration: Message on e-mail about account confirmation.

Public services full registration on this completed!

How to enter the State Services after registration

Registration on the State Services portal is carried out once. After that, you will only need to enter the site, but not registration.

Rice. 12 (click on the figure to enlarge). Button "Enter" in the State Services

We click on the "Login" button, we get:

Rice. 13 Enter the phone number or mail, and also be sure to enter the password to enter the State Services

After entering the phone number or mail (e-mail), as well as the password, you will automatically enter your personal account, which will be eloquently evidenced by the surname in the upper right corner on the State Services website (Fig. 14).

How to log out of the State Services website

Rice. 14 Button to exit the State Services website

You must exit the State Services Portal NOT by the red cross in your browser, but by using the special Exit button (Fig. 14). It is located in the upper right corner on the State Services website, next to your last name.

If you bring the mouse to the button (circled in a red frame in Fig. 14), then the pop-up inscription “Exit” will appear. We click on this button, we exit - this is the correct exit from the State Services website.

Where to apply?

When switching to a verified account on the State Services website, some users have problems, for example, that such a SNILS already exists, and there are enough other problems. Where to go in such situations?

In such cases, you should contact support on the State Services website, because that is where the database with customer data is stored. Employees of the State Services website can look at their database to find out what the problem of a particular client is. Most likely, an employee of the State Services can immediately solve the problem or, at least, offer some kind of solution.

Support (feedback) coordinates are on the State Services website, at the bottom, in the footer of the site. In order not to look for them, I give these contacts below:

Feedback on the State Services website by e-mail: [email protected]

If you write an e-mail, describe your situation in as much detail as possible so that you are understood correctly and helped to solve the problem.

Can call public services, choose the option that suits you:

8 800 100-70-10 - free phone in Russia,

7 499 550-18-39 - for residents of Moscow or according to the tariffs of the operator,

115 (for calls from mobile phones) - free of charge in the Russian Federation.

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