How to return money to aliexpress

Often situations arise when buyers on Aliexpress, for one reason or another, want to get their money back. Fortunately, the store provides strong buyer protection and returns. Despite this, the money can not always be returned. In the article, we will consider for what reasons a need for a return may arise and how this procedure is carried out.

Let's briefly talk about it below:

Reasons for a refund

In fact, there can be many reasons for a return, and in most cases, the buyer gets his money back. The main thing is that there are objective grounds, and the whole procedure takes place in accordance with the rules of the site. Below are the most popular reasons for claiming your money back:

• The buyer, for one reason or another, changed his mind about making a purchase. To do this, you must click the "cancel order" button, select the reason from the drop-down list and wait for confirmation from the seller. If confirmation is not followed, then this does not guarantee that the order will be canceled. Perhaps the cancel button was pressed after the package was sent to the addressee.
• The seller did not send the parcel within the allotted time. The seller has a certain amount of time to send the goods. If he does not have time to send the goods in time, then the order is automatically canceled, and the money is returned to the customer's account. In this case, no action is required from the buyer. The allotted time for sending can be tracked in your personal account.
• The next reason is the partial or complete discrepancy between the product and the description that is indicated on the site. Broken or defective goods also fall into this category. Faced with such a nuisance, the buyer will have to open a dispute, give weighty arguments and supplement them with photographs. If the site administration considers that the buyer is right, then the purchase amount will be returned to him.

Important A: A refund to Ali is possible only until the buyer has confirmed the receipt of the goods. For this reason, it is recommended that the process of opening the parcel be filmed and photographed. In case of problems, multimedia files will confirm the honesty and correctness of the customer.

It is also worth noting that there is no need to rush to confirm the receipt of the order. Existing breakdowns and defects can be noticed only on the second or third day, after a short operation. It is necessary to carefully check the external condition and performance of the completed purchase and only then carry out confirmation in your personal account. Otherwise, you will not be able to return money for a bad product.

Refund methods

There are two main ways to return money, which are radically different from each other in terms of labor costs. Let's take a closer look at each of them:

1. Refund by canceling the order. You can cancel an order for any reason, and there will be no proceedings and difficulties. The main thing to consider is that the cancellation of the order must be made before the departure of the parcel.

1. Refund through opening a dispute on Aliexpress. If the problem could not be resolved directly with the seller, all that remains is to open a dispute. At the same time, you need to be prepared for the fact that weighty evidence of non-conformity of the goods will be required. In addition, you need to convince the administration that the goods arrived already with defects, and were not broken by the buyer himself.

The best evidence in a dispute are photos and video files taken in good quality. Having reliable materials, you can be sure that the money will be returned.

If the purchased product has minor deviations, then partial compensation can be requested. For example, if you order a smartphone for 10,000 rubles and find a scratch on it, you can open a dispute, demanding a return of 2,000 rubles. This is the best option, since, demanding a full refund, you will have to send the order back to the seller yourself.

Important A: The refund amount cannot exceed the value of the item itself.

What account is the money returned to?

It should be said right away that the money is returned in the same way that it was sent. That is, if the payment was made through Qiwi, then the money will return to the Qiwi wallet. If the goods were paid for with a bank card, then the refund will be made to it. However, there are specific situations, which are described below.

In the event that the order was paid through the Euroset or Svyaznoy communication salon, the funds will be returned to the mobile phone number that was indicated at the time of the operation.

When paying with a bank card, you need to look at its validity period. It is also not recommended to block the card before receiving and checking the goods. The thing is that during the return from Ali, the card must be active. Money sent to a blocked card will be quite difficult to receive. You will need to visit a bank branch and perform a number of operations.

How long does a return take?

Depending on the payment method, the refund may take a different time. On average, if you win a dispute or cancel an order, the entire amount is returned within ten days. In more detail, you can familiarize yourself with the terms of return using a special table, which is posted on Aliexpress.

It is possible to change the terms of return in a big way. This can happen due to the fault of the bank or payment system through which the return is made. Another reason for the delay may be the long New Year holidays.

Based on the experience of buyers, we can confidently say that the fastest way is to transfer money to Webmoney. In the situation with bank cards, the transfer takes about two days, provided that a refund schedule has appeared.

Conclusion

Aliexpress has provided the entire refund process. The main thing is to know all the features and not make mistakes. Subject to the established rules, you can be sure that the funds will be returned back to the account.